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Incorrect Settings: Your Windows Hello may not be configured in the right way.

Corrupted device drivers: Your Fingerprint reader will not work if the related drivers are corrupted, outdated or incompatible.

Hardware issues: Check your fingerprint reader carefully for possible hardware issues, such as scratches on the sensor, or grease or dust on the scanner.

Why does Windows fingerprint stop working?

However, you may find that the Windows Fingerprint not working.

On Windows, you’ll now be able to use your face, fingerprint, palm, or any other Windows Hello-supported authentication method to unlock your device.